WHAT IS THE LIONHEART LOTTERY?
The LionHeart Lottery is a draw which takes place every month. Each ticket gives you the chance of winning one of our four fantastic cash prizes. Each entry costs just £1.
WHY IS LIONHEART RUNNING A MONTHLY LOTTERY?
A lottery is a fun and engaging way for us to raise funds. The lottery is promoted and run to help raise essential funds for LionHeart, the beneficiary charity. 100% of the profits from the lottery go to LionHeart.
CAN YOU GUARANTEE THE LOTTERY IS FAIR?
Yes, every £1 entry has an equal chance of winning, and the winning numbers are drawn at random.
HOW OLD DO I HAVE TO BE TO ENTER?
You must be aged 16 or over to enter the lottery.
WHAT CAN I WIN?
£50 X 2
HOW DO I BUY TICKETS?
You can buy tickets through our website by setting up a Direct Debit lottery subscription, which is the easiest way to ensure you’re entered into the draw each month.
CAN I HAVE MORE THAN ONE ENTRY?
Yes, you can have as many entries as you’d like. Each £1 entry buys you one ‘chance’ of winning in our lottery. In accordance with our commitment to responsible gambling, we offer a maximum of 20 entries each month per person.
ARE MY ENTRIES ELIGIBLE FOR GIFT AID?
Unfortunately, we cannot claim Gift Aid on funds raised through the lottery.
CAN I CHOOSE MY LOTTERY NUMBERS?
These are chosen randomly and will be your numbers for the duration of your membership of our lottery. When you enter the lottery, you will be sent your unique numbers.
HOW DO I KNOW THAT I’M IN THE DRAW?
Within 21 days of registration you will receive a confirmation letter which contains details of your unique lottery number(s) and the date of the first draw your tickets are entered into. You will be entered into the draw when you have monies available and you will continue to be entered into the draw as long as you have monies available against your lottery number.
WHY IS THERE A DELAY BETWEEN REGISTRATION AND ENTRY INTO THE DRAW?
Following registration it is necessary to complete a number of administrative processes which include verifying your payment details with your bank, claiming the funds from your bank account and the funds being received.
WHY AM I SENT TO ANOTHER WEBSITE WHEN MAKING A PAYMENT?
When taking payments LionHeart use a secure payments system provided by our External Lottery Manager. This ensures your details are taken in a safe and secure manner when you enter the lottery online.
WHAT HAPPENS IF I LOSE CONNECTION TO THE INTERNET WHILE ENTERING?
We advise to call our helpline on 0370 058 5954 and we will be able to assist you and confirm whether or not a payment was taken successfully.
HOW LONG CAN I PLAY FOR?
You can play our lottery for as long as you wish. Following successful payment you will continue to be entered into the draw as long as you have monies available against your number.
HOW WILL I KNOW IF I WIN A PRIZE?
Once the draw has taken place, winners are notified by post, and the winners’ names and numbers are published on our website.
HOW DO I CLAIM MY PRIZE?
If you are a winner, we will send your winning cheque straight to you at your address – there’s no need for you to claim.
I HAVE LOST MY LOTTERY NUMBERS, WHAT SHOULD I DO?
you would like us to re-send your lottery numbers to you, please CONTACT US.
HOW DO I CANCEL MY SUBSCRIPTION?
You can cancel your membership by calling the Lottery Helpline on 0370 058 5954 or using our CONTACT form and we will advise you further.
WHAT ARE THE LOTTERY RULES?
The lottery rules are available on our website. The purpose of these rules is to ensure you are informed about the terms of playing our lottery, and to promote responsible gambling.
WHAT IS RESPONSIBLE GAMBLING?
Responsible gambling means staying in control of how much time and money we spend on gambling. Responsible gambling means not spending more money or time than we can reasonably afford on gambling activities, keeping in mind all our other responsibilities in life.
I NEED SOME ADVICE ON THE EFFECTS OF GAMBLING. CAN YOU HELP?
To speak to someone about a gambling problem contact the Gamble Aware confidential helpline on 0808 8020 133 or visit their website www.gambleaware.co.uk for further information.
HOW CAN I MAKE A COMPLAINT?
If you have any concerns, please get in touch with us at 0370 058 5954 or contact us via our contact form and we will endeavour to answer any queries you may have.
IS THE LOTTERY LEGAL?
Yes, we operate in compliance with all Gambling Commission (the UK regulatory body concerned with lotteries) requirements and the lottery is administered by a certified External Lottery Manager. For further information please see our rules page.
WHO DO I CONTACT IF I HAVE ANY FURTHER QUESTIONS?
For questions about the lottery or your lottery membership, please call our Lottery Helpline: 0370 058 5954 (Mon – Fri 9am – 5pm)
Alternatively, please fill in our CONTACT form.